Frequently Asked Questions
Everything you need to know about our high-performance PETG filament and services.
What are the recommended print settings for your PETG filament?
For optimal results, we recommend a nozzle temperature between 230°C and 250°C and a bed temperature of 70°C to 80°C. Ensure your cooling fan is set to low or turned off for the first few layers to prevent warping.
How should I store my PETG filament to prevent moisture absorption?
PETG is hygroscopic and can absorb moisture from the air. We recommend storing your spools in a vacuum-sealed bag or an airtight container with desiccant packets when not in use.
What is your shipping policy for bulk orders?
We offer standard and expedited shipping options. Bulk orders of 10 spools or more qualify for free ground shipping within the continental United States. Orders are typically processed within 24 hours.
Can I return a spool if I am not satisfied with the print quality?
Yes, we offer a 30-day return policy. If the filament is defective or does not meet our quality standards, you can return the unused portion for a full refund or exchange.
Do you offer international shipping?
Yes, we ship our PETG products worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout. Please note that customers are responsible for any local customs duties.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure and seamless checkout experience.