Returns & Exchanges Policy

At PETG Filament, we strive for precision in every print; if you are not completely satisfied with your purchase, you may return unopened or defective filament within 30 days of delivery. Please ensure all items are returned in their original vacuum-sealed packaging to maintain material integrity.

Return Process

• 1.
  Initiate Your Request

  Email our support team with your order number and photos of the product or print issues to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the unused filament in its original box, ensuring the desiccant pack is included and the RMA number is clearly marked on the exterior.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label or use a tracked carrier of your choice to send the package back to our quality control center.

• 4.
  Inspection and Refund

  Once our technicians verify the filament's condition or defect, a full refund or replacement will be processed to your original payment method within 5-7 business days.